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Frequently Asked Questions - Metal Photos Direct

Do you have questions for the experts at Metal Photos Direct? View our list of Frequently Ask Questions to see if your answer has already been provided.

Creating the metal prints is not done with simply printing images onto metal but rather using a pressurized heating process to infuse a polymer coating onto the metal. Metal Photos Direct uses special dyes to print your image onto a transfer paper and infuses those dyes into the polymer coating pressed onto metal. A large amount of heat and pressure are used in this process to ensure the high quality of your metal print.

Creating the metal prints is not done with simply printing images onto metal but rather using a pressurized heating process to infuse a polymer coating onto the metal. Metal Photos Direct uses special dyes to print your image onto a transfer paper and infuses those dyes into the polymer coating pressed onto metal. A large amount of heat and pressure are used in this process to ensure the high quality of your metal print.

Metal Photos Direct offers excellent hanging mounts that can be attached to the back of your metal prints! Our one of kind, industry leading, and patent pending mounting system is guaranteed to display your print flawlessly on any wall or surface. The mounts come in two different sizes; ¼” and ½”, and this selection can be made in our ordering service.

Our metal products can be placed anywhere you would like to but, if you are going to place your print outdoors make sure it is hung in a shaded area. Placing the metal print in direct sunlight will expose the colors of the image to being faded.

The vibrant images printed on metal will last for many generations if the product is placed out of direct sunlight.

We offer over 50 different standard and custom sizes ranging from 4" x 6" to 40” x 60”.

For the best print quality, photos intended for prints should be taken at the highest possible pixel resolution. A lower resolution photo printed at a larger size will stretch the pixels beyond the point where the image looks sharp and clear. On the other hand, it is amazing how large you can print a small (High Resolution) file that is sharp and properly exposed. Viewing your files at 100% zoom in an image application such as Photoshop will give you an excellent idea of how the print will look. The chart below will help you decide what image size works the best; in relation to your desired print size.
Print SizeImage Size
04x061000p x 1500p
05x071250p x 1750p
08x102000p x 2500p
08x122000p x 3000p
11x142750p x 3500p
16x204000p x 5000p
20x245000p x 6000p
24x306000p x 7500p
30x407500p x 10000p

Our ordering system does away with the guesswork by allowing you to see exactly where your image will be cropped at any size we offer.

We accept high resolution JPEG files up to 30MB. For larger files, please contact customerservice@americandirectsales.com for assistance.

Yes, our ordering system allows you to choose and preview your images in black and white, sepia, or in color.

Yes, our metal prints produce great photos from most smart phone images although; you may have to settle for a smaller sized print. Keep in mind that the higher the megapixel size of your camera, the better your metal print will look. You may also want to check the Image Resolution options on your camera phone to ensure you are shooting at the largest file size possible.

We can only print from images that you own the copyright to, or have authorization to print. By submitting images to Metal Photos Direct, you represent and warrant that you have the legal right to reproduce the image.

We do offer custom sizes at Metal Photos Direct and there are two different options for ordering your custom sized print. The first option: During the order/checkout process, select the size closest to the size you want your print to be and in the comments below, list the exact size of your desired print. Second option: E-mail us at customerservice@americandirectsales.com to send us a detailed email about your customized order and again feel free to contact our customer service department whenever you have a question or comment in regards to your experience with Metal Photos Direct.

Yes, our designers will make justified adjustments to an image that is too dark or too light. Also, in our checkout process we recommend you request a proof of your image to verify the adjustments are to your liking.

Our order engine is quick and simple. Everything you need to order your metal prints is enclosed within the engine, just drag and drop your images into our size templates and crop accordingly. Then, you can switch between styles and sizes effortlessly.

Your Metal Prints will ship 2-3 days after your order is placed. We also can provide a “Rush It” Service that will move your order to the front of our production list.

You can use your credit cards on our website. We accept Visa, MasterCard, Discover, and American Express.

No. Not at this time.

Standard Shipping is a 2-5 business days shipping depending on your location. Shipping Charges are $4.95 for orders under $30.00 / $9.95 for orders under $120.00 / and $14.95 on all orders above $120.00. If order requires a create additional fees will apply. Our headquarters is located centrally in the United States. Shipping times are in addition to the 2-3 day in-house production times.

Dye-Sublimation represents a new medium for displaying photos by infusing dyes directly into specially coated products. Because the image is infused into the surface and not printed on it, your images will take on an almost breathtaking luminescence. You've never seen a more brilliant and high resolution print! Colors are vibrant and the detail and definition are unsurpassed. All of our surfaces yield the highest quality prints, however these simple guidelines will help you make the best choice for your image. Our Gloss and Matte white surfaces work best with vibrant, colorful images. For a unique effect, print your black and white or sepia images on our Clear gloss or Clear matte. The choice is yours, no matter the surface; your print will come out looking vibrant.

The best way to reach our customer service department is via e-mail at customerservice@americandirectsales.com or call us toll-free at 1-877-462-2621

We do not give a tracking number after your order is placed but upon request we can e-mail a tracking number for you to follow your shipment.

Metal Photos Direct does offer a “Rush It” service and this means we will move your order to the front of our production list with the same quality reassurance compared to all of our other orders.

Yes, we do allow customers to pick up their order as soon as they have been notified of its completion.

No, currently we only ship within the United States.

To remove dust or smudges use a microfiber or soft cotton cloth. If needed, you can use a damp cotton cloth and wipe dry with a dry soft cotton cloth. Each order that we send out includes its very own complementary microfiber cloth to help maintain the great look of your metal print.

While we make every effort to pack your metal print to ensure it arrives in pristine condition, on occasion, prints are damaged during shipping. If your metal print is damaged when you receive it, simply contact customerservice@americandirectsales.com. You will be sent a return label and we will remake your Metal Print at no charge to you. Please be sure to return the damaged product in its original packaging.

Our goal is 100% customer satisfaction. If you are not satisfied with the quality or workmanship of your metal print, contact customerservice@americandirectsales.com within 30 days of receipt of your order. You will be sent a return label and we will remake your metal print at no charge to you.
Keep in mind that you are responsible for the image quality, resolution and proper exposure of the files you send to Metal Photos Direct. Please verify that the options you select such as metal finish and hanging options are correct before placing the order.
During the manufacturing process of metal, small imperfections or specs can form. We cannot reprint metal prints for this reason. We always try our best to make sure faces or other important objects are clear from any imperfections in the metal.


Order your photo on metal by calling Toll Free: 1-877-462-2621 M-F 9am-6pm EST
3313 East 83rd Place | Merrillville, IN 46410 | All Content Copyright © 2010-2012 American Direct Sales, LLC | Use of this web site constitutes acceptance of the Terms of Service.